REFUND POLICY
Dear Valued Customer,
At THC Carts shop, we deeply value your satisfaction and strive to provide you with the highest quality products and services. As part of our commitment to excellent customer experience, we have recently updated our refund policy to better serve you.
Our Refund Policy:
- Eligibility:
- To be eligible for a refund, you must have made a purchase directly from [THC DISPOSABLE VAPE STORE ]. If you purchased our product or service through a third-party retailer or reseller, please contact them directly for their refund policy.
- Refunds are only applicable to the original purchaser and are non-transferable.
- Refund Requests:
- To request a refund, please contact our customer support team within 30 days from the date of purchase. You can reach us via (802) 394-1703.
- When contacting our support team, please provide the following information:
- Order number or proof of purchase
- Detailed explanation of the reason for your refund request
- Evaluation Process:
- Once we receive your refund request, our team will carefully evaluate it based on the provided information.
- We may require additional details or clarification to process your refund request efficiently.
- Refund Approval:
- If your refund request meets our refund policy criteria, we will approve your refund.
- Approved refunds will be processed within [ 30 ] business days.
- Refunds will be issued through the original payment method used for the purchase.
- Please note that it may take additional time for the refunded amount to reflect in your account, depending on your bank or financial institution.
- Non-Refundable Items:
- Certain items are non-refundable, including but not limited to:
- Downloadable software or digital products (unless otherwise specified)
- Gift cards or vouchers
- Services that have already been rendered
- Products damaged due to customer negligence or misuse
- Contacting Customer Support:
- Our dedicated customer support team is available to assist you with any refund-related inquiries or concerns.
- For refund requests or any other assistance, please reach out to us via [(802) 394-1703].
We appreciate your understanding of our refund policy and hope that it provides you with confidence in your purchase. If you have any further questions or require additional information, please don’t hesitate to contact us. Our team is here to ensure your satisfaction.
Thank you for choosing THC DISPOSABLE VAPE STORE. We appreciate your continued support.
Warm regards,